In this book, you learn how unified communications as a ser- vice (UCaaS) can boost employee productivity and improve customer satisfaction by enabling unified communications for your entire workforce. It brings together team messaging, video meetings, and phone, as well as text messaging and fax, in a single cloud-based solution. UCaaS also can be tightly integrated with the productivity tools that companies use every day, such as email, persistent chat, file/desktop sharing, document storage, and more.